Last Updated: 15th Aug 2025
1. What is CBD?
CBD (cannabidiol) is a naturally occurring compound found in the hemp plant. It is non-psychoactive and will not get you “high”. Our CBD products are extracted from industrial hemp and comply with UK and EU laws.
2. Are your CBD products legal?
Yes. All our products contain less than 0.2% THC and meet UK and EU regulations for hemp-derived CBD.
3. Do I need to be over 18 to buy from you?
Yes. We only sell to customers 18 years or older. Age verification is carried out during checkout.
4. Will CBD get me high?
No. CBD is non-psychoactive. Our products are designed for wellness, not intoxication.
5. Do you make medical claims?
No. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your doctor before use if you are pregnant, breastfeeding, or on medication.
6. How do I place an order?
Simply browse our online shop, add your chosen products to your cart, and follow the checkout process. We accept secure online payments.
7. What payment methods do you accept?
We accept major debit/credit cards and secure payment gateways. Payment details are encrypted, and we do not store your card information.
8. How will my order be delivered?
Orders are shipped via Courier within 2 working days. Delivery times vary depending on your location.
9. Do you ship internationally?
We currently ship to selected countries in Europe. Please check our Shipping Policy or contact us to confirm if we deliver to your location.
10. How is my order packaged?
We use discreet packaging with no reference to CBD on the outside for your privacy.
11. Can I return a product?
We accept returns of unused, unopened products within 14 days of delivery. Opened CBD products cannot be returned for health and safety reasons unless defective.
12. What if my product is damaged or incorrect?
Contact us within 48 hours of delivery at info@emi-jane.com with your order number and photos of the issue. We will arrange a replacement or refund.
13. How should I store CBD products?
Store in a cool, dry place away from direct sunlight and out of reach of children and pets.
14. Can I travel with CBD?
CBD laws vary by country. We recommend checking the legal status of CBD in your destination before travelling.
15. How do I contact customer support?
Email us at info@emi-jane.com or use the contact form on our website. We aim to respond within 24–48 hours.